Why PCI Compliance Matters for Your Hotel
Nobody wants to be Yahoo. The internet giant’s ongoing struggles with a series of hacks in 2013 continue to make headlines. Just this week, news broke that every single Yahoo account (around 3 billion in total) was exposed in the breach, making this the single biggest hack in history. Yahoo, of…
Is Your Boutique Hotel Tired of Downtime and Issues?
No matter if you are running a small individual hotel or are the CEO of an international hotel chain, software downtime and issues can cause sleepless nights! In this blog post, the spotlight’s on The Exhibitionist Hotel, one extraordinary boutique hotel in London. The hotel’s General Manager is going…
How Event-Hashtags Increase Social Engagement
Nowadays, hashtags are omnipresent – on Twitter, Facebook, yadda-yadda-yadda… no self-respecting marketer can live without one. Actually called meta data tags, hashtags are used to find messages with a specific content or topic, by allowing users to tag, group and search similar topics – nothing…
Why Selling Hotel Ancillaries Directly Will Be The Future
Recently I gave a series of talks, that I’d like to share here as well. It’s about getting together the hotels and in-destination activities & tours providers and how to work hand-in-hand to better serve the real user: the guest/traveler, and also both players to…
5 Magic Stages All Great Teams Go Through (Plus 1 Bonus Stage Most Folks Forget…)
Do you sometimes get that feeling in your stomach that the team you are a valuable part of isn’t fully understanding you? Or that “teamwork” invariably means you do all the heavy lifting, and someone else takes the credit? Don’t dispair – I have some…
Say “hi” to protel Austria´s new prestigious home
protel Austria, our subsidiary in – wait for it – Austria, has been close to our Austrian customers since establishing the Vienna office back in August 2013. Now, due to an ever-increasing number of new customers over the last three years, it is time to move out of…
Want a job with the feelgood factor?
Working at protel is fun! Here you will find out why, AND, why your company also needs a Feelgood Manager… First of all: Be happy at work and don´t take yourself too seriously. Meet Svenja. She is protel’s “Feelgood Manager”. In case you’ve never heard…
A Boutique Hotel Cannot Afford An ‘Almost Experience’.
When you think of a boutique hotel, what exactly springs to mind? Jetting off for a romantic weekend in a trendy corner of NYC, or Cape Town, Berlin, or London? maybe sipping sundowners by your own private pool, looking out on the city skyline? or…
Direct bookings increase when you go digital!
We’re well and truly into the digital age, and with everything having an online presence, it’s important to keep up with the times. For hotels, this translates to getting more direct bookings via the hotel website, but how? From smartphones and laptops to tablets and TVs,…
Step By Step – Around The World In 100 Days
Does this sound familiar to you? Sitting the whole day in the office and the only walk you take is to the cafeteria during lunchtime or the – especially in the cold season of the year – almost infinite long way to the smoking corner?…
Hotel Technology Makes Your Stay Better
Have you stayed in a hotel recently? How was your guest experience? Your pleasant stay is no accident. It’s true that hotel staff are the faces behind your smooth check-in and neat-as-a-pin housekeeping, but have you thought beyond their smile? There’s so much happening behind the scenes,…
Colouring Books Are Back… for Grown-Ups!
Colouring books are back—for adults. Why, you ask? Well, adults feel overworked and overstimulated nowadays. An offline activity like colouring helps when it comes to feeling ‘relaxed and at peace.’ Colouring is a mentally stimulating activity that doesn’t involve the Internet or smart phones. Here…
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