IHTF Hong Kong – The Core Challenges Facing Hoteliers Today
On the 14th of November, Ingo Dignas, our CEO took part in the IHTF “Technology Leaders Panel” about the core challenges that hoteliers are facing these days. We managed to capture parts of the conversion (via smartphone). Here are the highlights for you!
Feel free to add any questions you may have in the comments below. We’ll get right back to you.
What are the options for a hotel when the internet connection is poor?
We’re aware that there are still some regions where the internet is poor. However, there are multiple options today: Cloud-based systems are very lean in bandwidth usage. Often, it’s possible to run them over mobile networks. Despite that, you can choose an on-premise solution which can be integrated into the enterprise layer via our integration platform.
Do cloud-based solutions provide a better ROI compared to on-premise systems?
Basically, you can not compare these two products purely in terms of ROI (Return On Investment) because they are two different products delivering different services. A cloud-solution e. g. means that you don’t have to worry about your own backup security anymore, as it’s automatically built in. There’s also the old CAPEX vs OPEX arguments. If you’d compare them financially, cloud-solutions are much cheaper to run from a vendor perspective, because we don’t have to buy extra licenses for services. Hence, it’s much cheaper for us to run a cloud-based environment.
What are the minimum bandwidth requirements for a hotel that wants to buy a cloud-based PMS?
That’s very hard to tell because it depends on the number of users/workstations and the peak usage. But, normally, it isn’t a problem to run this service over a fast mobile network or a sophisticated internet connection.
What percentage of users worldwide are using an on-premise and cloud? Can you spot a trend?
Don’t you think that there will always be a gap between these two featured products since on-premise solutions have been on the market for 25 years?
Where do you see PMS moving towards within the next five years?
Do you see the willingness of PMS vendors to join the platform?
Outreach Coordinator at protel hotelsoftware GmbH, Germany.